Answers to the most frequently asked questions are here, or you contact us
Which is the right course for me?
That depends what your role is. We have courses for Business Owners, Data Protection Officers, Employees and Citizens.
What skills do I need to start?
No skills are required to watch and complete the courses.
When and where do the courses run?
The courses are viewed online. You simply log in to your account and watch the videos.
When do I need to book and pay?
Payment is made via the website. If you have been provided a registration code by your employer, or one of our partners, simply click ‘LOG IN’ at the top of this site, to register your code and access your course.
Do you offer training for Groups?
Yes we do. We offer competitive rates for groups, please contact us to discuss your requirements.
What are the courses like?
Our courses are delivered by expert tutors who have been teaching people for many years. The courses are a mixture of video lessons, audio, text and interactive knowledge checks.
How much time does it take to complete the courses?
This depends on the course you choose,however, as a guide – the GDPR Overview course can be completed in around 45 minutes.
Can I print off the course notes?
You have access to all the content for a year from purchase. Some of the courses have downloadable resources that can be viewed offline. We currently don’t have a downloadable transcript of the course that can be printed and read.
How often do you update the content?
We update all of our courses whenever a feature within an application is updated. This ensures our courses are always giving you the most up-to-date learning experience
Who accredits your examinations?
Our courses are accredited by the CPD Certification Service. We also prepare you for a number of different forms of accreditation.
Once you have completed a course we will provide you with a Certificate of Completion. This indicates that you have completed the course and the assessment attached with the course.
How quickly do I get my accreditation?
- Certificates of completion are issued once you have completed the associated course and any associated online tests. These are issued immediately.
- Microsoft examinations must be booked in advance – from here or you local test centre.
How do you know it’s me that has taken an online exam with your online courses?
In the same way that Universities ask their Online students to agree to an Honour Code, we do the same. When you sign up to take the exam, you are signing up to our Honour Code, stating that it is you that has competed the exam.
How much does the course cost?
Courses vary in prices and can be found on the page for each course
Do I have to pay the full fee upfront?
For our courses payment must be made in advance.
Is payment on your site secure?
Yes. Payments are 100% secured with SSL. Secure payments are powered by Stripe, used by millions of businesses around the globe.
What forms of payment do you accept?
We accept all major credit and debit cards. We also accept Bank Transfers. If you are booking from a company, we will issue you with an invoice and this can be paid via BACS or Company cheque.
Can I buy the course for someone else?
Can we invoice your company?
Yes, this is often required. When you speak with one of our team, they will arrange this for you.
Do you accept government funding?
Yes, we work closely with various government departments. Please chat to one of our team and we can discuss the best options.
What do I need to watch the online notes for mt course?
An internet connection and a device to connect to it. You can complete the course on any computer, tablet or Smartphone. For the best experience we recommend learning on a larger screen device – like a laptop of tablet.
Can I watch the course from more than one computer?
Yes. You can log in from anywhere you like from any device. You progress is stored in our system, not on your computer.
Do I need any special software to watch the course?
What internet speed do I need to watch the course?
For smooth viewing of the videos, you’ll need an internet download speed of 2Mb – almost all homes have internet of at least this speed.
Can I watch the course on a tablet or iPad?
Can I watch the course on my Smartphone?
Yes. However we recommend that you take the assessments on a larger screen, like a laptop or tablet.
Do you offer technical support?
Yes. You contact our Tech Support team via your Account page or the Contact Us page on the website.
What information do I need to provide?
To purchase the course we need your name, email and credit card number.
Is my personal information secure?
Yes. An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus providing a high degree of confidentiality. Confidentiality is important for both parties to any private transaction. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering–that is, for automatically determining whether the data has been altered in transit.
Do you do anything with my data I should know about?
We only use your data to verify that it’s you completing the course. We never send or share any of your data with any 3rd parties.
If there is an enhancement to a course, we may email you to let you know – but that’s it.
I forgot my password - what do I do?
On the Log In screen – click “Forgot password” and click on the email link that we send to the email address you used when registering.
I forgot my email address - what do I do?
Please contact us via the link on the page and we can help verify your account.